Service terms, payment policies, cancellation procedures, and professional standards for Allan Mosh technology consultancy services.

1. Acceptance of Terms

By engaging Allan Mosh Technology Consultancy ("Allan Mosh," "we," "us," or "our") for consultancy services, using our website, or requesting a consultation, you ("Client," "you," or "your") agree to be bound by these Terms & Conditions.

These terms constitute a legally binding agreement between you and Allan Mosh Technology Consultancy, a UK-based business operating from Bradford, England.

2. Our Services

Allan Mosh provides professional technology consultancy services including:

• IT Project Management using Agile, PRINCE2, and hybrid methodologies

• Artificial Intelligence (AI) Consulting and implementation

• Machine Learning (ML) Development and deployment

• Cybersecurity & CyberGRC (Governance, Risk, and Compliance)

• IT Auditing and infrastructure assessments

• Data Analysis & Business Intelligence solutions

• Corporate Training & Employee Development programs

3. Booking & Consultation

3.1 Free Consultation

• Duration: Free 30-minute consultation available for all prospective clients

• Purpose: Initial discussion of challenges, goals, and project requirements

• Availability: Subject to consultant availability and scheduling

• No Obligation: Consultation is provided without obligation to engage further services

3.2 Proposal Process

• Custom proposals are issued based on specific client needs and requirements

• Proposals include detailed scope, timeline, deliverables, and pricing

• Proposals are valid for 30 days from the date of issue

• Acceptance of proposal constitutes agreement to these Terms & Conditions

4. Payment Terms

4.1 Payment Requirements

• Pre-Payment Required: Invoices must be paid prior to project start

• Payment Methods: Bank transfer, corporate credit card, or other agreed methods

• Currency: All payments in British Pounds (GBP) unless otherwise agreed

• Invoice Terms: Payment due within 7 days of invoice dateOur Privacy Policy governs the collection and use of your personal information. By using HelloBot, you consent to our data practices.

4.2 Long-Term Engagements

• Flexible payment options available for long-term engagements (3+ months)

• Monthly or milestone-based payment schedules may be negotiated

• Payment security deposits may be required for extended projects

4.3 Late Payment

• Delayed payments may result in project milestone delays

• Interest may be charged on overdue amounts at 8% per annum above Bank of England base rate

• We reserve the right to suspend services for unpaid invoices over 14 days

5. Cancellation & Rescheduling

All cancellations require a minimum of 48 hours' notice to avoid charges.

5.1 Cancellation Policy

• Consultation Cancellations: 48 hours' notice required for free consultations

• Project Cancellations: Cancellation fees may apply based on work completed and resources committed

• Training Cancellations: 7 days' notice required for scheduled training sessions

5.2 Rescheduling

• Emergency rescheduling is permitted where necessary and reasonable

• Repeated rescheduling may result in additional administrative charges

• Subject to consultant availability and project timelines

5.3 Client Inactivity

• Prolonged client inactivity (30+ days without response) may delay project milestones

• Projects may be suspended after 60 days of client inactivity

• Reactivation may require updated proposal and payment terms

6. Confidentiality & NDAs

We guarantee client confidentiality and secure handling of sensitive business data in all our engagements.

6.1 Confidentiality Standards

• All client information is treated as strictly confidential

• Team members are bound by confidentiality agreements

• Industry-standard data security measures implemented

• No client information shared without explicit written consent

6.2 Non-Disclosure Agreements (NDAs)

• All projects are covered by NDAs upon client request

• Mutual or unilateral NDAs available as required

• Standard NDA templates provided or client NDAs accepted

• NDA terms supersede general confidentiality provisions where applicable

7. Intellectual Property

7.1 Client IP Rights

• Clients retain ownership of all pre-existing intellectual property

• Custom developments and solutions become client property upon full payment

• Training materials and methodologies remain Allan Mosh property unless specifically transferred

7.2 Allan Mosh IP Rights

• Methodologies, frameworks, and general knowledge remain our property

• Generic solutions and templates may be reused for other clients

• We retain rights to use anonymized case studies for marketing purposes

8. Limitations of Liability

Allan Mosh maintains professional indemnity insurance covering our consultancy services. Our liability is limited as detailed below.

8.1 Liability Limits

• Total liability limited to the value of services provided under the specific engagement

• No liability for indirect, consequential, or special damages

• Liability claims must be made within 12 months of service completion

• Client responsible for backup and security of their own data and systems

8.2 Force Majeure

Allan Mosh is not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

9. Warranties & Disclaimers

9.1 Service Warranties

• Services provided with reasonable skill and care

• Compliance with agreed specifications and timelines

• Professional standards maintained throughout engagement

• No warranty regarding specific business outcomes or results

9.2 Technology Disclaimers

• Technology solutions subject to third-party software limitations

• No guarantee of compatibility with future system updates

• Client responsible for ongoing maintenance and support post-delivery

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of the services constitutes acceptance of the modified terms.

10. Data Protection

Our data protection practices are governed by our separate Privacy Policy, which forms part of these terms. Key points include:

• Full compliance with UK GDPR and EU GDPR requirements

• Secure handling of all personal and business data

• Data processing only for legitimate business purposes

• Client rights respected regarding their personal data11. Governing Law

11. Termination

11.1 Termination Rights

• Either party may terminate with 30 days' written notice

• Immediate termination for material breach or non-payment

• Work completed to termination date will be invoiced

• Confidentiality obligations survive termination

11.2 Post-Termination

• Client data returned or securely destroyed as requested

• Outstanding payments due within 14 days

• Transition assistance provided where reasonable.

12. Governing Law

These Terms & Conditions are governed by English law and subject to the exclusive jurisdiction of the English courts. Any disputes will be resolved through good faith negotiation or, if necessary, through the English court system.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Significant changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of updated terms.

Agreement: By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.